Terms of sale

Welcome to www.snusgroup.com. The following terms and conditions guide the sale of products (“goods”) by Snus Group to you.

Order Confirmation and Acceptance

Your order is considered accepted when we send you a confirmation email. The email confirmation will act as our acceptance of your order.

Editing your order

After the order is shipped we can’t edit your order.

Taxes

All the products are shown as 0% VAT. The customer is responsible for the taxes and VAT that may occur. Please read the refund and return policy before ordering. If the order returns from customs the order will be refunded. The shipping costs will not be refunded and the 43,83 CAD (30€ fee) will be reduced from the order. This will cover the return costs from the customs back to our warehouse.

Payment Terms

We accept Visa and Mastercard credit cards. All goods must be paid for in full before we accept and process an order.

Pricing

We reserve the right to cancel any orders that contain clear pricing errors. In such cases, you will be notified, and a refund will be issued if payment has already been made. All orders will be paid in euros (€). You can choose to look at the orders in CAD from the top of the screen.

Product Description

We strive for accuracy in all item descriptions, pictures, compatibility references, detailed specifications, pricing, links and any other product-related information contained or referenced on our website. However, we reserve the right to correct any errors and cannot guarantee that all information is accurate.

Shipping

All goods are shipped following full payment. We ship to Canada, and in the event that goods are damaged during shipping, we will resend the order with new items. Please read the refund and refund policy before ordering.

Limitations of Liability

The user is responsible for the proper use of the products. We recommend seeking advice from a healthcare professional if you are unsure about the correct and safe use of any products.

Dispute Resolution

We aim to resolve all disputes amicably through our customer support. However, in the unlikely event that resolution cannot be reached, disputes will be settled in Estonia, according to Estonian law.

Changes to the Terms of Sale

These terms are subject to change without notice. Please review our Terms of Sale before placing your order.

Contact Information

If you have any questions about these Terms of Sale, please contact us at info(at)snusgroup.com.