FAQ

We try to make your experience as good as possible while you shop at your store. Sometimes you might still have some questions about your order, shipping or products. We gathered all frequently asked questions to our FAQ page. Most likely you find the answer to your question here, but if not, you can contact us by email info (at) snusgroup.com

Contact us with the form below!

Most frequent question

All prices are in Euros. You can chance the prices to CAD.

All nicotine pouches have 4mg/pouch at a maximum which is the limit for the import. You can buy all of our nicotine pouches without a limitation.

The shipping from our warehouse to Canada usually takes less than a week.

Snusgroup.com is owned by Suomen Elintarviketukku OÜ.

Suomen Elintarviketukku OÜ

Tartu mnt 56 Kesklinna linnaosa
Tallinn Harju maakond 10115
Estonia

You can pay with mostly used credit cards.

You need to be 18 years old to be able to buy nicotine pouches from our store.

After the payment, you will get an email from us. This might take a few minutes. If you didn’t receive the email you maybe have written your email wrong.

You can return your order if the products are unused. Read more about returns at the return and refund policy page.

Nicotine pouches do not contain any tobacco. Read more about snus vs nicotine pouches.

Nicotine pouches, sometimes called tobacco-free nicotine pouches or white pouches, are innovative products gaining attention in the realm of smokeless tobacco alternatives. These oral nicotine pouches are smokeless, spitless, and free from any tobacco leaf, offering a potentially cleaner, more discreet way to consume the addictive chemical nicotine. Read more about what are nicotine pouches.

Paytrail is Finnish payment provider. Paytrail provides credit card payment options for us. If you have any questions about Paytrail, you can contact paytrail directly with the information below:

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 020 718 1830
www.paytrail.com

Yes. All the products are VAT.0% so there is no tax on the products. We send all of our items from Europe and this means all the products will go to customs. To be able to get the products you need to pay all the fees the custom needs. If you have more questions about our policy about taxes, please take a look about our terms of sale page.